FAQ
This page covers our most frequently asked questions about Wildpier products, orders, and shipping. If you don’t see what you’re looking for, feel free to reach out - we’re here to help.
Our Products
Step One - Prepare Glove:
Place your new Wildpier glove under hot water. Turn off the hot water and squeeze the glove to release any excess water. You may notice that your glove may shrink slightly when rinsed for the first time. Place your glove in a safe place near the bathtub or shower for easy access.
Step Two - Soften Skin:
Take a hot and steamy bath or shower for at least five minutes to soften your skin. Avoid using any soaps, shampoo, or bubbles while you soften your skin as the glove relies on direct friction with your skin. Pro tip: the softer your skin is, the better the results!
Step Three - Prepare Body:
Turn off the hot water if you are taking a shower or drain the bathtub if you are taking a bath. Avoid drying yourself off and make sure that your skin remains moist.
Step Four - Use Glove:
Place your hand inside the moist glove. Begin to firmly (but not too firmly!) move the glove up and down and side to side across your body. Long and firm strokes work best, however feel free to experiment with pressure. For lymphatic flow benefits, stroke upwards towards your heart. Be extra gentle on your sensitive areas. You may notice your skin start to peel after a few minutes. If this happens, avoid rinsing the peeling skin off your body as these skin particles will aid in further exfoliation.
Step Five - Rinse:
Once you have achieved your desired levels of exfoliation, rinse your body with water and soap to wash away the skin particles. To finish off your exfoliating ritual, apply your favorite Wildpier body oil or moisturizer.
Step Six - Wash Glove:
Hand wash your glove using natural soap and hang your glove to air dry. Repeat your exfoliating ritual weekly.
Step Seven - Most Importantly:
Enjoy your glowing new skin!
- Soak in a hot bath or stand in a hot shower for at least 5 minutes to soften the skin. I'm usually in the bathtub for at least 15 minutes. The softer the skin is, the better results!
- Do not use any oils, salts, soap, shampoo, or creams while you are soaking in the tub or standing in the shower as our gloves depend on direct friction with the skin. Don't worry - you can wash your body and hair like you normally would once you're finished exfoliating!
- Once your skin has been softened, wet your glove. Make sure to wring out any excess water from the glove.
- Move yourself out of the water. This is one of the most important tips! You should turn off the shower water or physically remove yourself from the bathtub to ensure that your skin isn’t too wet. If the glove or your body is too wet, the glove won’t be able to make enough contact with the skin.
- Start to gently scrub the driest areas of your body first. I usually start with my knees and feet, but other dry areas include the elbows and the back of the thighs.
- Continue to scrub the skin using long and firm strokes. It can take up to one minute for the skin to start to build up and peel. Make sure not to rinse the peeling skin particles from your body or the glove, as these skin particles will help promote the rest of your skin to peel as well.
- Slowly start to scrub other parts of your body, being extra gentle around sensitive skin.
- Once you’ve achieved your desired level of exfoliation, take a shower or bath as you normally would (with soap and shampoo). Once finished, make sure to moisturize your skin within five minutes of drying off.
- Only use our glove 1-2 times a week as our glove offers a very deep exfoliation. Avoid scrubbing skin that is inflamed or sunburned.
- There is a chance that your skin may not peel, however you’re still deeply exfoliating your skin! Peeling mainly depends on your skin type, if you use body lotions often, and if you are already exfoliating your skin daily with another type of exfoliator. If you shave parts of your body frequently, you may not notice skin peeling. Dry skin also tends to peel more than oily skin.
Wildpier exfoliating gloves are created using high quality natural plant fibers that are woven together using an ancient technique. The unique weave of the Wildpier exfoliating glove allows the fabric to catch the dead skin and dirt as you move the glove up and down your body while also stimulating blood circulation.
When you use your glove, you can see the dead skin and dirt visibly roll off the skin leaving you with extremely soft and clean skin. Wildpier exfoliating gloves are also reusable and do not harm the environment.
Our Ultimate Deep Exfoliation Glove is made using our most delicate weave of plant-based fabric, which can also be used on the face.
We would also recommend using our very gentle Konjac Face Sponges on your face.
Avoid any acne or open wounds as exfoliating these areas can result in the transfer of bacteria.
After each use, rinse your glove using natural soap and hot water. Place your glove in a clean and dry place to air dry. Avoid placing your glove in the washing machine as this could damage the woven fibers.
No.Wildpier exfoliating gloves work using direct friction on the skin. Having creams, soaps, or oils on the skin will affect the exfoliating process.
It is not recommended to use your glove on skin that is sunburnt or wounded as the deep exfoliation could irritate your skin further.
It is recommended to only use your glove once a week to ensure that you are not removing your skin of your natural body oils. People with oily skin may be able to use the glove twice a week.
We recommend replacing your glove every 8-10 weeks to ensure proper hygiene.
There may be several reasons as to why you may not be achieving the desired results:
• Ensure that you have taken a hot bath or shower for at least 5-10 minutes. This is key to achieving fantastic exfoliating results as this will soften the outer layers of the skin, allowing for your glove to catch the dead skin and dirt
• Do not use any soaps, shower gels, shampoo, or bubble bath products prior to scrubbing as the glove relies on direct friction with the skin
• Make sure that you have removed yourself from any water and that your glove is damp. When using the glove on your skin, ensure that you are firmly (but not too firmly!) scrubbing your skin using long strokes in an upward and downward motion. It may take a few minutes before you start to see your skin begin to peel
• The amount of skin peeling will depend on the skin type. Dry skin tends to peel more than oily skin
• Hairier areas of the skin will peel less than shaved areas of the skin
• Avoid over exfoliating. If you are already using another exfoliator, you may not see your skin peel
• Note that even though you may not see your skin visually peeling, rest assured that you are still achieving amazing exfoliation!
Please email us at wildpiergloves@gmail.com using the word “WHOLESALE” in the email subject line or feel free to place an order using our registered Faire link:
If you decide to use Faire to place your Wildpier wholesale order, you will receive $100 USD off of your first order, plus free shipping for an entire year!
We have converted our store to accept USD funds for the time being, however you can still checkout using your native currency! Just make sure to select 'yes' when the pop-up appears asking if you would like to access our store in your native country.
All orders are shipping from Nova Scotia with love!
What is Navidium Shipping Protection?
Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident or issue with the delivery of your package (the order is damaged, lost, or stolen during transit) we will file a claim with Navidium on your behalf to begin an investigation into the whereabouts of your package.
If you experience an issue with your order and have purchased Navidum Shipping Protection, please contact us within 7 business days and no later than 20 days of your shipping date and we will file a claim with Navidum on your behalf. Our email address is wildpiergloves@gmail.com If you did not purchase the Navidum Shipping Protection and you have not received your package, please contact us to see if we can try to help locate your package, although please note that we cannot guarantee that your package can be found, or replaced.
Please note, orders over $150 USD will require a police report to be filed by the customer before any resolution can occur.
What do I get with Navidium Shipping Protection?
If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items.
Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.
Is Navidium Shipping Protection refundable?
No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable.
Can I can a re-ship if I put in the wrong delivery address?
If you placed an order with the wrong shipping address, and the order has been fulfilled, we are unable to make any changes to the shipping label which could result in a disruption of service delivery. Please ensure your address is correct before placing your order. We cannot be responsible for delayed, non-delivered or lost packages due to incorrect/incomplete address input by the customer.
What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?
Our typical claim process is to request the customer to lodge an inquiry with the courier. This duration of the inquiry can take 2-3 weeks (until we have a final response or resolution from the courier).
If you do not have Navidium Shipping Protection, you will need to wait for the courier inquiry to be completed. We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost or damaged. This may take 6-8 weeks and is at the discretion of the courier. If the courier is unable to locate your missing item, we are not responsible to re-ship or to provide a refund for your missing item(s).
Can I get a refund instead of a re-ship?
No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.
When Should I File a Claim?
Claims will be reviewed no earlier than 7 days from the most recent update and no later than 20 days. We are unable to investigate any claims more the 45 days past the date the package was shipped.
What we deem as lost: Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
Damaged: Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Navidium Shipping Protection at checkout pease reach out to us at wildpiergloves@gmail.com and we will file a claim with Navidium on your behalf.
You can find the list of Spas, Beauty Salons, and Sustainable shops in North America that carry our products here!
Either fill out the 'contact us' form located at the top of our homepage, send us an email at wildpiergloves@gmail.com.
Shipping & Returns
Yes! Please see the shipping breakdown per Country below:
🇨🇦 CANADA
*Canada Post is experiencing a rotational strike starting October 11 - please expect potential shipping delays.
Estimated delivery: 6 to 10 business days (may take up to 5 weeks in very rural areas).
Tracked Shipping is available at checkout ($12–$30 CAD) with an estimated delivery of 5–10 business days.
All Canadian orders ship via Canada Post or Chit Chats.
🇺🇸 UNITED STATES
Good news for our U.S. customers 🇺🇸 - we’re covering any import and tariff fees so you don’t have to.
Free Tracked Shipping on all U.S. orders over $35 CAD. Estimated delivery: 4-6 business days.
Orders under $35 CAD may select tracked options ($6–$8 CAD).
All U.S. orders ship via USPS or UPS. Most of our USA orders will be shipped from Alabama. Should we need to ship your package from Canada, please allow up to 7 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.
🇬🇧 UNITED KINGDOM
Free Standard Shipping on orders over$60 CAD (or local equivalent). Estimated delivery:6–20 business days via PostNL and Royal Mail. All prices include UK VAT (20%), so there are no surprise customs fees at checkout or on delivery.
🇪🇺 EUROPEAN UNION
Free Standard Shipping on orders over $60 CAD (or local equivalent). Duties and taxes are already included in the price.
Estimated delivery: 6–20 business days via PostNL or Canada Post.
🌎 ALL OTHER COUNTRIES
We ship anywhere in the world within Post Netherlands and Canada Post's guidelines.
Free Standard Shipping on orders over $60 CAD (or equivalent).
Estimated delivery: 10–30 business days (up to 6 weeks in some regions).
For smaller orders, tracked/untracked options range $8–$30 CAD, depending on location. International customers outside the U.S., U.K. and E.U. may be subject to customs or import duties. These charges are the responsibility of the customer.
Things to remember:
Lost Packages: We’ve partnered with Navidium Protect - a package protection solution - to give our customers the best possible delivery experience. Navidium provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.
Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email
Canada: 4 - 15 business days.
USA: 5 - 15 business days.
UK/Europe: 6 - 20 business days.
Australia: 15 - 35 business days.
For current delivery times, please visit Canada Post's website here.
Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.
Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.
What is Navidium Shipping Protection?
Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident (the order is damaged, lost, or stolen during transit), we will immediately re-ship any damaged, lost, or stolen products.
What do I get with Navidium Shipping Protection?
If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items. Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.
Is Navidium Shipping Protection refundable?
No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable.
Can I can a re-ship if I put in the wrong delivery address?
If you placed an order with the wrong shipping address, and the order is delivered, we are unable to re-ship your items under the Navidium Shipping Protection. The same applies if you contact us to have your address changed, and your order has already been despatched, and the courier is unable to successfully re-route the package to you.
What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?
Our typical claim process is to lodge an enquiry with the courier. The duration of the enquiry (until we have a final response or resolution from the courier) normally takes 2-3 weeks.
If you do not have Navidium Shipping Protection, you will need to wait for the courier enquiry to be completed. We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier. If the courier is unable to locate your missing item, we are not responsible to re-ship or to provide a refund for your missing item(s).
If you do have Navidium Shipping Protection, we will immediately re-ship any impacted items. We will then lodge an enquiry with the courier, and will follow this through ourselves.
Can I get a refund instead of a re-ship?
No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.
Oh no! Sometimes a package will be marked as delivered by the shipping carrier prematurely, however, If you have purchased Navidium shipping insurance, please send us an email immediately at hello@wildpier.com.
If you haven't purchased Navidium insurance, we suggest the following:
If you are located in Canada:
- Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.
- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.
- Contact your local Canada Post office. Make sure you contact your local post office (this is important!) and not the Canada Post hotline. Ask who delivered the package, and ask for the details of that day's delivery. Canada Post will generally be helpful with providing this type of information.
- If the package still does not show up, please contact Wildpier Beauty for next steps. Canada Post claim times can vary. Please note that Wildpier Beauty cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property.
If you are located in the USA:
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days. This is usually the case when it comes to these types of situations.
- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.
- Contact your local USPS post office. Make sure you contact your local post office (this is important) and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.
- If the package still does not show up, please file a claim with USPS by clicking here. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
If you are located outside of Canada and the USA:
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. If there was no note, please check the tracking on your order to see if it indicates that the parcel is available for pick up.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services will generally provide helpful information.
- Contact us for additional assistance. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
If your package is returned to us due to an incorrect/incomplete address, we are charged a $8.00 USD fee for the package to be returned to Canada. This $8.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery.
Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.
For re-delivery of any returned orders due to incorrect (or incomplete) addresses or uncollected packages, the customer is responsible for the additional shipping charges to deliver the package to the correct address however we highly suggest to place a new order instead to ensure that your shipping information is correct.
By completing a purchase through this website, you are agreeing to these policies and terms. Please let us know if you have any issues with your order within 35 days from the date of your order. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Customs, Duties and Taxes
Wildpier Beauty is not responsible for any customs and taxes applied to your order. All USA, UK, and European orders have tariffs, VAT, and taxes included in the final price; however, should any additional fees be imposed during or after shipping by your country of import, these fees are the responsibility of the customer (additional tariffs, taxes, VAT, etc.).
If you decline your package due to duties/customs and it is returned to Wildpier Beauty, you will need to pay for a new shipping label again if you wish to receive your order. If you wish to abandon your order, it will be subject to a 25% restocking fee, as well as a $15 shipping fee charge if your original order was shipped with a free shipping promotion.
Tracking Numbers
Tracking numbers are not provided unless you have purchased tracked shipping. Please note that the “Small Packet” shipping option is untracked. Please make sure that your delivery address is correct prior to completing your order to avoid delays. Once your order is dispatched, we can not change the shipping address.
Damages
Wildpier Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Lost Orders
If your order is deem lost (which means there has not been a tracking scan for 30 days), please contact us for next steps.
WE ARE NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:
Mistakes that were made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for the order again (in cases where the original order cannot be rerouted or recovered), as well as a new shipping label to re-ship the product.
Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.
Declined customs/duties charges. Wildppier will not cover the cost of customs, duties or taxes for any orders.
Packages delivered in error to a neighbour. It is the customer's responsibility to communicate with their neighbours and retrieve any packages delivered there accidentally.
Please note (super important!)
Wildpier Beauty can not grant you a refund if your item is in transit.
Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.
If your package is returned to us due to an incorrect/incomplete address, we are charged a $9.00 USD fee for the package to be returned to Canada. This $9.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery.
